Biography
Dr. Susan Gordon is an Assistant Professor in the College of Hospitality & Tourism Leadership at the University of South Florida Sarasota-Manatee. She received her PhD in Hospitality & Tourism Management from the School of Hospitality & Tourism Management at Purdue University in August 2014. Dr. Gordon also holds a Masters in Business Administration (MBA) from Boston University, received May 2006, and a Bachelor of Science in Hospitality Administration from the University of Massachusetts at Amherst, received May 1996.
Dr. Gordon has over ten years of hospitality industry experience. Most recently, she was the Human Resources Manager for an 800-room hotel with Starwood Hotels & Resorts in Boston, MA. Dr. Gordon has also worked for Walt Disney World in Orlando, FL where she was a Labor Manager responsible for the scheduling, payroll, and personnel management processes for a 1900-room resort, a call center, and the catering line of business. Prior to that position, she held the positions of Housekeeping Manager, Bell Services Manager, and Front Desk Manager for four different Disney resorts.
Research Interest
Her research area is primarily human resources and she is particularly interested in employee wellbeing. Dr. Gordon also conducts research in lodging operations.