Journal of Tourism Research & Hospitality 2324-8807

About Hospitality Service Management

The Hospitality Services Manager leads employees through hiring, retention, and promotional activities; ensures established standards of continuous quality improvement are met; provides leadership for outstanding customer service at all levels of the organization.

Hospitality is a much better word than service to describe what we should be providing; words like cordial, generous reception, kindness, consideration and warmth say it equally well.

Hospitality management investigates event management, business law, hospitality accounting and hospitality information systems.

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