Journal of Business and Hotel Management2324-9129

About Hotel Administration

A well-run hotel makes luxury and comfort look easy, but it takes the effort of a lot of hard-working people to create that impression. Although all employees have important roles to play, the management and administrative staff are the backbone of most lodging operations. Hotel and motel administrative staff oversee all aspects of hotel operations, including human resources, guest services, facilities maintenance and finance and accounting. Lodging managers have a broad set of duties, including hiring, managing and training staff, facility maintenance, interacting with guests and accounting and finance functions. Hotel managers at larger hotels will typically have at least one assistant manager and/or department managers to assist with day-to-day operations. Upper-level administrative managers might also be involved in activities such as selecting new locations, budgeting and strategic planning.

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