Journal of Business and Hotel ManagementISSN: 2324-9129

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About Rooms Division Management

Front office has been described as the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service. Its duty is to enhance guest services by constantly developing services to meet guest needs. The function of Rooms Division Management is the followings To sell and up-sell rooms To maintain balanced guest account To offer service such as handing mails, faxes, messages and hotel information Reservations Housekeeping Concierge Guest service Security Communication

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