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Hindi Journal of Tourism Research & HospitalityISSN: 2324-8807
Susan Gordon Author
Subjects of specialization
Affiliation
Hospitality , Tourism Management
School of Hospitality and Tourism Management, Purdue University, 261 Marriott Hall, West Lafayette, Indiana 47906, USA
Biography
As a Rubenstein Fellow, Gordon taught courses in political science and public policy on issues related to national security and leadership in the public sphere. Gordon was hosted at Duke by the Program in American Grand Strategy and affiliated with the Sanford School of Public Policy and the Fuqua School of Business.The Honorable Susan (Sue) M. Gordon served as the fifth Principal Deputy Director of National Intelligence from August 2017 until August 2019. In this role, Gordon worked with the Director of National Intelligence to lead the Intelligence Community, focusing on advancing intelligence integration, expanding outreach and partnerships
Publications
Research Article Subscription
Perceptions of Hotel Concierges on Effects of Technology on Guest Service and their Positions
Author(s): Susan Gordon and Howard Adler
Perceptions of Hotel Concierges on Effects of Technology on Guest Service and their Positions
This study looked at how the role of the hotel concierge has changed due to technological advancements that have allowed guests to access information via their smart phones and laptops. The objective was to determine if the role of the concierge has changed in relation to the volume and types of customer requests that concierges in the United States receive. One hundred-fifty hotel concierges employed in hotels with over 200 rooms responded.Concierges felt hotel applications and technology helped them give better information and service. However, they felt th... view more»
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