A Retrospective Study of Women’s Reproductive Health Calls in Aman Foundation Tele-Health Call Centre in Karachi, Pakistan

A call centre is a central place where Customer Care Associates (CCA) handles queries of customers over the telephone. Over the past two decades, the rapid escalation in access to new information technologies, that is, computers and mobile phones in particular, has increased the demand for creative methods to connect these tools to address reproductive health challenges. This chapter will highlight the importance of the role of tele health call centres in providing sexual and reproductive health services to women to improve their reproductive health. It will also cover the significance, purpose, and questions of the present study.