Journal of Womens Health, Issues and Care ISSN: 2325-9795

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Research Article, J Womens Health Issues Care Vol: 7 Issue: 2

A Retrospective Study of Women’s Reproductive Health Calls in Aman Foundation Tele-Health Call Centre in Karachi, Pakistan

Neelam Saleem Punjani1*, Rafat Jan1, Yasmin Mithani1 and Zaheed Ali Faheem2

1Aga Khan University School of Nursing and Midwifery, Karachi, Pakistan

2The Aman Foundation, Karachi, Pakistan

*Corresponding Author : Neelam Saleem Punjani, BScN, MScN, (PhD)
The Aga Khan University Hospital, Karachi, Pakistan
Tel: +92 3362610970
E-mail: [email protected]

Received: July 04, 2017 Accepted: March 15, 2018 Published: March 20, 2018

Citation: Punjani NS, Jan R, Mithani MY, Faheem ZA (2018) A Retrospective Study of Women’s Reproductive Health Calls in Aman Foundation Tele-Health Call Centre in Karachi, Pakistan. J Womens Health, Issues Care 7:2. doi: 10.4172/2325-9795.1000305

Abstract

A call centre is a central place where Customer Care Associates (CCA) handles queries of customers over the telephone. Over the past two decades, the rapid escalation in access to new information technologies, that is, computers and mobile phones in particular, has increased the demand for creative methods to connect these tools to address reproductive health challenges. This chapter will highlight the importance of the role of tele health call centres in providing sexual and reproductive health services to women to improve their reproductive health. It will also cover the significance, purpose, and questions of the present study.

Keywords: Customer care; Call centre; Women’s reproductive health

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