Ahmed Abdelmaksoud Author
Subjects of specialization
Affiliation
Performance Measurement, Performance Management, Management Accounting, Manufacturing
Associate Dean & Co-Chair of AACSB Accreditation Efforts, College of Business, Zayed University, UAE
Ahmed Abdel-Maksoud is the Associate Dean, and Professor of Accounting, College of Business, Zayed University (ZU), Abu Dhabi, United Arab Emirates. Ahmed received his PhD in accounting in 2003, from Bristol Business School, University of the West of England, UK. Prior to joining ZU, Ahmed held various academic and research positions at business schools in UK, the Middle East, Asia Pacific and North America. For instance, he held academic positions at Portsmouth University, and University of the West of England in UK; and UAE University, Abu Dhabi University, University of Sharjah, and Strathclyde Graduate Business School in UAE.
Research Article Subscription
Author(s): Ahmed Abdelmaksoud, Ahmed E. Baiomy
This study explores the perceptions of customers and Food and Beverage Managers (F&B) regarding the hotel restaurants’ performance during crisis periods. A total of fifteen semistructured interviews were conducted with F&B managers. A self-administered questionnaire was used to collect the primary data from fifteen five-star hotels in Greater Cairo in Egypt. A convenience sampling was used to collect the questionnaire. The findings indicated that there was not any standard action plan for F&B to follow during crises since 2011. The findings also indicated that the cost-saving plan was very effective and worked well during crises. This study also showed that customers were satisfied with the quality, quantity, and variety of food offered in those hotel restaurants duri... view more»