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Hindi Journal of Tourism Research & HospitalityISSN: 2324-8807
Chi-Fang Lu Author
Subjects of specialization
Affiliation
Hospitality, Tourism Research
Department of Marketing Management, Shih Chien University Kaohsiung Campus, Kaohsiung, Taiwan
Biography
Chi-Fang Lu is working in the department of Marketing Management, Shih Chien University. His research interest are Hospitality; Tourism Research. she is a recipient of many awards and grants for her valuable contributions and discoveries in major area of subject research. Her international experience includes various programs, contributions and participation in different countries for diverse fields of study. Her research interests reflect in her wide range of publications in various national and international journals.
Publications
Research Article Subscription
Developing Service Delivery Processes through Fuzzy AHP Framework
Author(s): Ling-Zhong Lin, Chi-Fang Lu and Huery-Ren Yeh
Developing Service Delivery Processes through Fuzzy AHP Framework
Service management is a very important element within an effective service industry. One of the most important components of service management is to maintain the quality of service delivery processes in the workplace. Service delivery processes are a function of many attributes that affect the service quality and these attributes affect the service delivery process simultaneously. For this reason, measuring the service q... view more»
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