Ling-Zhong Lin | Author | SciTechnol | Journal of Tourism Resear

Ling-Zhong Lin Author

ling@mail.kh.usc.edu.tw 886-7-6678888/4251

Subjects of specialization
Marketing Management

Affiliation
Department of Marketing Management, Shih Chien University Kaohsiung Campus, Taiwan

Biography

Ling-Zhong Lin is associate professor in Department of Marketing Management, Shih Chien University Kaohsiung Campus, Taiwan. He received the PhD degree from National Kaohsiung First University of Science and Technology. His research interests are in the areas of Tourism Management, Marketing and Group Decision-Making.

Publications

Research Article Subscription

Developing Service Delivery Processes through Fuzzy AHP Framework

Author(s):

Ling-Zhong Lin, Chi-Fang Lu and Huery-Ren Yeh

Developing Service Delivery Processes through Fuzzy AHP Framework

Service management is a very important element within an effective service industry. One of the most important components of service management is to maintain the quality of service delivery processes in the workplace. Service delivery processes are a function of many attributes that affect the service quality and these attributes affect the service delivery process simultaneously. For this reason, measuring the service q... view more»

DOI: 10.4172/2324-8807.1000149

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