Soo K Kang Author
Subjects of specialization
Affiliation
Food Science, Human Nutrition, Hospitality Management
Department of Food Science and Human Nutrition, Hospitality Management Program, Colorado State University, Fort Collins, Colorado, USA.
Dr. Soo Kang is an Associate Professor of Hospitality Management in the Department of Food Science and Human Nutrition at Colorado State University (CSU). She is originally from South Korea and completed her MS and PHD in the Hospitality and Tourism Management at Kansas State University. She joined the faculty at CSU in 2003.Professor Kang teaches courses in lodging management (both undergraduate and graduate level), hospitality marketing, and senior seminar capstone courses. She is also an affiliate professor in the Dept. of Human Dimensions of Natural Resources at CSU.
Research Article Subscription
Author(s): Soo K Kang
Dual Dimensions of Attitudinal Loyalty and Behavioral Loyalty among Hotel Customers
Abstract
This study examined the correlations between two additional loyalty concepts, individual’s propensity to be brand loyal and brand specific loyalty, and identified a significant attitudinal loyalty dimension(s) in predicting behavioral loyalty among hotel guests. While behavioral loyalty has been popularly studied in the consumer behavior literature,... view moreĀ»