Journal of Tourism Research & Hospitality ISSN: 2324-8807

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Research Article, J Tourism Res Hospitality Vol: 6 Issue: 3

Forced Exposure and Psychological Reactance towards Online Advertising in the Tourism Industry

Lanlung Luke Chiang1, Jaewook Kim2 and Liang Rebecca Tang3

1College of Management, Yuan Ze University, ChungLi, Taiwan

2Conrad N. Hilton College of Hotel & Restaurant Management, University of Houston, Houston, TX, USA

3Department of Apparel, Events, & Hospitality Management, College of Human Science, Iowa State University, 12 MacKay Hall, Ames, IA, USA

*Corresponding Author : Lanlung Luke Chiang
College of Management, Yuan Ze University, Chung Li, Taiwan
Tel: +886-3-463-8800;
E-mail: [email protected]

Received: July 22, 2017 Accepted: August 07, 2017 Published: August 12, 2017

Citation: Chiang LL, Kim J, Tang LR (2017) Forced Exposure and Psychological Reactance towards Online Advertising in the Tourism Industry. J Tourism Res Hospitality 6:3.doi: 10.4172/2324-8807.1000173


Advertising has become a popular marketing activity in tourism industry. The purpose of the study was to examine consumers’ feedback towards online tourism advertising with the adoption of Psychological Reactance Theory (PRT). Specifically, we investigated the relationship between consumers’ reactance (freedom arousal & anxiety arousal) and its antecedent (forced use) and consequences (perceived value & behavioral intention). The results indicate that consumers’ forced use negatively influences freedom arousal, which in turn positively leads to perceived value. In contrast, consumers’ forced use positively impacts anxiety arousal, which consequently negatively generates perceived value. The present study provides the theoretical foundation for future studies on tourism advertising. The findings could give industry practitioners suggestions on online advertising design and assist them to predict consumers’ behavior.

Keywords: Psychological Reactance Theory (PRT); Online advertising; Freedom arousal; Anxiety arousal; Perceived value

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