Research Article, J Tourism Res Hospitality Vol: 2 Issue: 1
A Survey of Factors Affecting Patients' Decision in Selecting Governmental and Private Hospitals in Tabriz, Iran
|Ali Jannati1, Mohammad Amin Bahrami2*, Ma’soomeh Gholizadeh3, Leili Alizadeh4 and Mohammad Taghi Khodayari5|
|1Department of Healthcare Management, Tabriz University of Medical Sciences, Tabriz, Iran|
|2Department of Healthcare Management, Shahid Sadoughi University of Medical Sciences, Yazd, Iran|
|3Department of Management & Medical information, Tehran University of Medical sciences, Tehran, Iran|
|4Tabriz University of Medical Sciences, Tabriz, Iran|
|5Shahid Beheshti University of Medical sciences, Tehran, Iran|
|Corresponding author : Mohammad Amin Bahrami, Assistant Professor
Department of Healthcare Management, Public health faculty, Shahid Sadoughi University of Medical Sciences, Imam Hossein Sq. Yazd, Iran
E-mail: [email protected]
|Received: October 20, 2012 Accepted: December 27, 2012 Published: January 04, 2013|
|Citation: Jannati A, Bahrami MA, Gholizadeh M, Alizadeh L, Khodayari MT (2013) A Survey of Factors Affecting Patients’ Decision in Selecting Governmental and Private Hospitals in Tabriz, Iran. J Tourism Res Hospitality 2:1. doi:10.4172/2324-8807.1000110|
A Survey of Factors Affecting Patients’ Decision in Selecting Governmental and Private Hospitals in Tabriz, Iran
Background and objectives: In the today’s competitive market of hospital services many factors affect the selection of hospitals by patients. The aim of this research was to recognize the factors affecting hospital selection decision (governmental and private) from patients’ viewpoints in Iran.
Method: This analytical study was done cross-sectional. Research population was comprised of patients hospitalized at Emam Reza Governmental Hospital and Shams Private Hospital of Tabriz, Iran. Enrolled in the study were 376 patients who were selected from 2 hospitals, proportionally. We allocated samples between 2 hospitals based on the number of active beds in every hospital. Required data was collected by a researcher-made questionnaire. Data was analyzed using Chi-Square and T-test statistical tests.
Findings: The findings of study indicated that some factors including referring to hospital by ambulance, physicians’ advice, family income, insurance type, hospital services quality, employment of patients’ family members in hospital, cost of services provided at hospital and information given to patients about their disease are the factors affecting the hospital selection decision by patients.
Conclusions: Various factors affect the selection of governmental or private hospital by patients. However, the higher percentage of emergency cases referring to governmental hospitals and pervasive role of physicians’ advice in hospital selecting caused the patients not to practically have any role in selecting their hospitals.